Customer Testimonials
Had a wonderful experience at Goudy Honda today! Brought my 2016 Honda Fit in for routine maintenance, and my service advisor Neil He provided outstanding customer service. He was warm, patient, and very professional throughout the entire process. He took the time to walk me through the multi-point inspection report clearly and made sure everything was completed smoothly and right on schedule. Truly appreciate the great care and hospitality—I will definitely continue coming back to Neil for my future service needs!
I sold a vehicle here. Victor was very helpful and in all I had a good experience. They made everything very easy for me.
Late evening, dead battery, had to call AAA for a jump. Made online appointment for following day, was quoted two hours and service was done within 45 minutes, thanks Ivan for always taking good care of me and the great customer service!
Amazing, everyone was really nice!! We were able to get the car and deal we wanted. Melannie was really nice and helpful with getting us our deal.
(Translated by Google) Thanks (Original) 谢谢
This is my fifth car purchasing from Goudy Honda. They have the best service.Best prices and especially after sales care. Kate is my go to sales rep. Look for her and let her know that Saran send you.
Charlie was a great help
Better than elmonte honda
Irma was my sales lady and in my opinion she went above and beyond my expectations. As far as customer service, knowledge on the needs I what I was looking for in a car. She answered all of my questions, explained all of the cars features, the paperwork process was simple and easy. I would recommend this dealership to my friends and family. The team that this location is amazing, nice, very good customer and willing to help me out as well so thank you.
Alfonso was amazing, best service! Gowdy Honda is all about the customer! Thank you for such an awesome deal!!
Absolutely terrible experience with Goudy Honda. We leased a Honda with an engine warranty up to 60,000 miles, and at just 62,000 miles, the engine seized. Instead of standing behind their product and helping resolve the issue, they gave us the runaround and quoted us $15,000 for a replacement engine with only two months left on the lease. They made it seem like they would work with Honda Care and investigate the engine, but ultimately it feels like they're more interested in squeezing money out of customers and pushing another lease at an unreasonable price. Absolutely unacceptable customer service and accountability. Think ... Read More Yelp - Nov 1, 2026
Irma Ramirez is absolutely fabulous! She made the entire car-buying experience such a pleasure. She is friendly, professional, knowledgeable, and truly goes above and beyond to make sure her customers are happy. Her enthusiasm, patience, and outstanding customer service make her stand out. She genuinely cares about her customers and makes you feel valued every step of the way. I highly recommend Irma to anyone looking to purchase a vehicle. If you’re looking for an amazing car salesperson, Irma is the one! Thank you, Irma, for being so wonderful!
I’ve wanted to own a Honda my whole life and I finally bought one. Irma Ramirez was so patient and understanding to all of my wants and needs. My experience was 10 out of 10 and that’s all thanks to Irma and the other great people at Goudy Honda. I’m beyond grateful for Irma’s guidance in helping me find the car of my dreams.
Had a really pleasant time buying my car. They had a great selection of cars to choose from. Had to wait a few months for the color I wanted but other than that they we're very accommodating and pleasant to do business with.
Went to the Alhambra GOUDY Honda location to purchase a new Honda CRV 2027. When I went to the dealership on that day I had no clue what car I would get. However, Irma was very helpful and showed me cars that I described as my interest. She helped me to fall in love almost instantly when showing me a car that immediately matched my own vision of the car I wanted to drive. Then took me on a test drive which made me love the car more. She proceeded to help me purchase the car on the same day and ... Read More Edmunds - Oct 30, 2026
If you are ever in the market looking for a car to buy or sell. I recommend you speak to Irma. She was so thoughtful and nice talking to me. I was able to get my brand new car within a couple of minutes at a great price! Highly recommend her!
I met with Irma for my Lease-to-Buy agreement. I was happy with how easy she made the process. Irma was knowledgeable, very time aware, and happy help to help.
Irma R. was the best. She handled all my questions and the sale process excellently . I would recommend her for all your vehicle needs and questions. I am a repeat buyer at Goudy Honda and will continue to purchase there!!
Irma Ramirez, Sales Consultant was very helpful, professional and kind. She listened to what I was looking for; dependable, safe, comfort, & affordable. I highly recommend Irma to help you find your new car!
Irma was very helpful and attentive to my needs.
Irma was very helpful in showing us many different cars to choose from and made sure we were extremely happy with our choice. She answered all our questions and made sure we knew everything about the car we wanted. We will definitely come see Irma with our next purchase.
Great that I go to goudy honda. I'm I glad Elmo for everything great customer service
Pete, Kate and Tito are all kind, knowledgable professionals! They made my car buying experience into a smooth, painless and genuinely pleasant process from start to finish! Goudy Honda is still the best out there if you want a Honda!!
Elmo from the service dept. is the man when it comes to getting your vehicles serviced and won’t BS you with price or things you don’t need he hears your concerns or issues with your vehicle and he thoroughly goes through with mechanics what they find and will tell you exactly what is the issue and will find a solution to better support you and your service needs. Strong suggestion to ask for him (Elmo O.) or señor Wilson
Denny Liu was great to work with! Very nice sales experience, he was super helpful and pleasant throughout the whole transaction. Thanks Denny!
Tito manager and Tim sales man are the best. Very helpful trustworthy and polite
Amazing staff, amazing inventory & no additional charges that sneak up and surprise you. Best Honda dealership around!
Irma greeted me when I took my 2014 Civic in for service. Drove out with 2027 HR-V. She worked with me and my daughter. She was great to work with. Everyone was very nice and friendly. I liked to gong!!
Super professional, great service, very down to earth staff. They go the extra mile to help you find the best deal for everyone. Ask for Melannie, she puts in the extra time to help you get what you need and is very straightforward. I will definitely recommend all friends and family!
That changed when I tried to schedule a recall. Recall work is now Monday through Friday only. The service department is open Saturdays, and Goudy's own website advertises Saturday Service "for the convenience of our customers," but that convenience apparently doesn't cover fixing a defect Honda already admitted to. A recall isn't optional maintenance. Anyone working Monday to Friday is effectively told to either take time off or keep driving around with an unrepaired defect. One star until recall service is available when working people can use it.
⭐⭐⭐⭐⭐ An Amazing Experience at Goudy Honda in Alhambra Every time! 🥰
I keep coming back to Goudy Honda because of their incredible teamwork, outstanding customer service, and the way they always make me feel like family! Pete and Art have always taken great care of me, and I can’t thank them enough for their continued support. Especially Pete this time around. Even when Pete was handling my lease, Art came by and said hello.
Alfonso Cabral was like an uncle throughout the process! He was so knowledgeable, kind, and genuinely caring. And let’s be honest, I usually don’t ... Read More DealerRater - Oct 23, 2026
It was a pleasure to work with Melannie Arce on the purchase of my new car. She listened to my needs and thoroughly explained the difference between the models without pressuring my decision. The signing of the contract paperwork was also made easy by Vicky Moreno, who reviewed all the terms with great detail. I’m very grateful to both Melannie and Vicky for all their support in what can be a daunting process!
This is now my 3rd car with Goudy Honda and there’s a reason for that! The cars speak for themselves but everyone at Honda go above and beyond. Even as far as Denny sending me birthday emails and this time got a thank you card from Yvette! Constant check ins to make sure everything is running smoothly! Great customer service every time. 10/10!
I had an excellent experience purchasing my car thanks to Melannie Arce! She provided outstanding customer service, was professional, helpful, and made the entire process smooth and stress-free. I highly recommend Melannie to anyone looking to purchase a vehicle. Thank you for the excellent service!
Melannie is one of the best sales reps ive encountered at Goudy ! She answered all my questions and made the process so smooth for me. I left so happy with my new 2026 accord hybrid. Thank you so much Melannie and her sales managers I’ll definitely be coming back !
I started the process online with PK and James, and both were extremely helpful with final pricing, discounts, and available options. When I went into the dealership to finalize the purchase of my new Honda HR-V, everything stayed consistent with what we had discussed online. The trade-in value was very close to the original online quote, only a few dollars less due to a scratch I hadn't noticed, which I thought was completely fair. The entire process was smooth and straightforward, including the finance office. I was offered different options, but there was absolutely no pressure to purchase anything ... Read More Yelp - Oct 18, 2026
My family has purchased from Goudy Honda since I was a kid and I had the pleasure to purchase another car through them. Melanie was super helpful and attentive and I recommend y’all to ask for her. They have a wide range of cars available every model and trim you can imagine. Super competitive prices and very helpful team overall.
Car salespeople are usually among the least pleasant people to deal with. They often change numbers and backtrack on verbal agreements once you're at the dealership. Victor Yu was the complete opposite. He was honest, transparent, and made our purchase smooth and stress-free. Most importantly, he delivered exactly what we agreed on. Highly recommend!
Five-star experience at Goudy Honda! If you are looking to buy a car or need your vehicle serviced, this is the place to go. My sales rep, PK, is absolutely top-notch. On top of that, Daniel from the service department was fantastic. He was very attentive, quick to help, and made the service visit smooth and easy. It's rare to find such great service in both sales and maintenance. Thank you both!
She so informative and great at service. Always find the best solution for the customer. I’m impressed!!!!
I had a great experience with Kate! She’s amazing and always takes the time to explain everything clearly. What I really appreciate is that her service doesn’t stop after you buy the car—she’s still there whenever you need help. I’ve had two accidents in the past six months, and both times, I actually called Kate before calling my insurance because I trust her. She patiently walked me through everything step by step and made sure I understood what to do. It’s hard to find this kind of service these days. Kate truly cares about ... Read More Edmunds - Oct 11, 2026
This is the fifth time I am buying a car from Goudy Honda, but this time for my son. As usual, wonderful staff, they welcome you very well and serve and help and do all the necessary to make you satisfy with your purchase. Special thank you for sales manger Art and internet manager Alfonso.
★★★★★ Goudy Honda – Truly Above and Beyond!
I want to extend a very sincere thank you to the entire Goudy Honda family, especially General Manager Michael Deville and Darwin, for going above and beyond my expectations—and then some!
After purchasing my Honda Passport, I discovered an issue that needed attention. While I initially had some concerns about how everything would be resolved, Michael personally stepped in, listened to my concerns, and made it clear that Goudy Honda wanted to make things right.
And they absolutely did!
Because I live in San Diego County, Michael arranged for Darwin to drive down ... Read More Google - Oct 10, 2026
It was such a smooth process and everyone was so friendly. I loved the customer service!
DAVID IS THE MAN! I Came in to fix my ac after stopping by another place looking to charge me 1000$+ for one leak they found for my AC. David made sure I was aware of my warranty and handled not one but TWO leaks. Shoutout to the team for making my car blow super cold clean air after these hot days! Always want to make sure you check your warranty before stopping at any place just in case you might be able to save yourself some extra $$$ despite needing it at that very moment! Just book an appointment EARLY!!
(Translated by Google) I came to drop off my car for service. (Original) Vine a dejar mi carro por servicio
When you book service at Goudy, book with service advisor Chastity Torres! She is professional, knowledgeable, trustworthy, and goes the extra mile to ensure customers and their cars are taken care of! She's thorough too! I was having issues with the cell phone charging pad in my Accord. After her team was unable to fix the issue, she was able to use my extended warranty to get the pad replaced. Previously another Goudy service advisor told me that some models have issues with the cell phone charging pad and replacing it doesn't help. So he basically told me ... Read More Yelp - Oct 7, 2026
When you book service at Goudy, book with service advisor Chastity Torres! She is professional, knowledgeable, trustworthy, and goes the extra mile to ensure customers and their cars are taken care of! She’s thorough too! I was having issues with the cell phone charging pad in my Accord. After her team was unable to fix the issue, she was able to use my extended warranty to get the pad replaced. Previously another Goudy service advisor told me that some models have issues with the cell phone charging pad and replacing it doesn’t help. So he basically told me ... Read More Google - Oct 7, 2026
Great service. Kate is very informative, patient, and sweet.
I been to many Honda dealerships in LA to service my 2005 Civic. No one comes close to this place, all staff are very friendly and professional and very nice. The property is very clean and tidy. They are very thorough when explaining services recommended for my dinosaur Civic. They offer great amenities like free coffee, water and soft drinks in the service lounge and shuttle service as well. Not many dealerships have rentals either. This place is convenient and located on main street across from Wondries Toyota and Family owned I think. They even washed my car after when they ... Read More Edmunds - Oct 6, 2026
Amazing help very helpful and getting a new car and helping us throughout the information in process try to help us with the best of their knowledge and to be satisfied with the purchase
Extremely entitled rude & arrogant service department attendant. Tall light skinned green eyed male with the name Chucho as his name tag. I needed to get an oil change, however I wasn't aware there were no more walk ins at 4 p.m. Instead of informing me, he belittled me for not knowing. Treated me very poorly. Excessive appalling behavior.
Jeffrey was really helpful with answering questions that me and my mom had. As my first time buying a car , he made the process so easy and non stressful. Him knowing Spanish also made it easy for my mom to ask questions. We felt very welcomed by him. I recommend him to others as well.
Everybody made it very easy to transition from my lease to purchasing the Car, Jeffrey in particular was very helpful, Made sure the recalls where up to date, the finance person was also very nice. As for the Manager Tito, very welcoming he put me in good hands with Jeffrey's. The whole experience was spotless. .
Es una buena persona Jeffrey Borroto excelente servicio lo recomiendo mucho 10/10 me gusto como me adendio excelente servicio estoy muy agradecida por todo el buen servicio y trabajo 10/10
When in to get an appraisal, the guy who helped helped didn’t even seem interested whatsoever, he barely even spoke to me and when he brought me back the appraisal paper he just handed it to me said here & walked away didn’t even allow me to say if I wanted to sell or trade. I was fully prepared to trade in, but again he saw the way I looked judged and assumed I probably didn’t have money. But this was a blessing because now I can do business with Toyota across the street that actually took ... Read More Google - Sep 16, 2026
I had a deeply frustrating experience with the service department at Alhambra Honda. I booked an 8:30 AM appointment for a simple recall/software update and dropped my car off early at 8:10 AM. I was told my vehicle would be ready by 12:00 PM. When I called back at 1:40 PM for an update, I was casually told they were only just starting the update, with zero timeline on when it would actually be finished. When I expressed frustration--explaining that I am a parent with two kids who needs to pick up my son from school--the advisor displayed a total lack of empathy, ... Read More Yelp - Sep 16, 2026
Very friendly and helpful with any questions or concerns for purchasing a new car by offering full support.
Avoid this place like the plague. Their service department is horrendous especially a guy that works there named Andy. I've already had to talk to a manager about him before on a previous service visit. He is horrible at his job, he laughed at me on the phone, hung up on me while I was talking, didn't call me back and even when I showed up to get my Odyssey (which they didn't fix....) he ignores me by being on what was probably a fake phone call - I was standing in front of him and he ... Read More Yelp - Sep 10, 2026
I suggest you choose another Honda dealership for your business. I was working on a deal on a 2026 Honda CRV Hybrid with James Florez over the course of a few days. James confirmed the deal via text (SEE MY ATTACHED TEXTS) and I requested he and his manager Art Cheng confirm again via email. I received no email confirmation yet James insisted that Art confirmed our deal via email. Again, no email. I spoke to Art this morning and he had no idea what I was talking about. I mentioned the deal and Art merely said they don't do ... Read More Yelp - Aug 30, 2026
I called and talked with David ,a service advisor, I asked for a price on my 2017 honda accord ABS to be replaced, and the Starter to be replaced, David gave me a 4100.00 for the ABS and 1,100.00 for the Starter, $5200.00!!! Stay away from this Honda dealer, plain and simple TAKING ADVANTAGE OF PEOPLE!!!!
I contacted Goudy Honda after submitting an online trade-in inquiry for my 2022 Honda Passport. I received an email stating that the CARFAX History-Based Value for my vehicle was $26,140 and that the dealership would review my trade-in before providing the final evaluation. I understood from the beginning that the online value was not a guaranteed offer and that the vehicle would need to be inspected. However, I was surprised when I arrived and was offered only $21,800. My Passport is in good to excellent condition, and the only explanation I was given was, "That's just what it's worth." ... Read More Yelp - Aug 1, 2026
Excellent customer service. I have been coming here since 1992 when I bought my first Honda accord. Keep up the good work guys!
Was trying to look up a part your blinking website kept giving me cars to buy waste it my Time I will take my business for parts elsewhere wasted 25 minutes
Sales department = scum bags ( Tito puente,allen, Donnie) finance department = Ruth , incompetent, lazy and compulsive liar. Used car manager = Chris. Lazy, incompetent by the way he looks very unhappy there...service department = if you need an oil change you are at right place anything else stay away from this place... lazy, lack of knowledge not professional staff david service "advicer " purchased a used car it last me 32 days broke down in the middle of the freeway. Second car noticed a break problem a Week after. Wasted one day obviously the couldn't fix the problem. Second service appointment... ... Read More Yelp - Jul 15, 2026
Irma and Tito were amazing, they both helped me get the best deal for my CRV!
There is nothing worse than knowingly getting screwed. I really wish car dealerships didn't exist. There is absolutely nothing special about this place! If you have to go to the dealership I'd recommend Downtown or Pasadena. Only take your car to a dealership for warranty repair. Find a good mechanic for general maintenance. If you do take your car to a dealership never let them con you into a cabin air filter replacement. Do it yourself!
I would not recommend this dealership. Trust me! There are better people elsewhere. Never allow anyone to be rude to you.Especially at a car dealership The very second they are, hang up or turn around and leave! There are many other places that will happily take your business with no attitude in return. Also never take your car to a dealership for general maintenance. Only warranty work. Most dealerships will never have your best interest in mind. Remember that next time you step foot on their lots.
Jimmy is great. The experience beyond that has 3 distinct problems worth documenting, and none of them should have happened. Jimmy's also worked with Jeffery and his negotiation approach was unprofessional. He avoided eye contact and stated he was "too busy for this" during what was a standard back-and-forth. Whether that's a tactic or just poor customer service, it is not acceptable for in-person sales. The GM said he would follow up with me and never did. After reaching out 3 times, no response came. One day after purchasing the car, the brake pedal was squeaky. The issue ... Read More Yelp - Jun 29, 2026
Ive been coming here to lease a car for the last 12 years great dealership!
I responded to a Goudy Honda advertisement for a 2025 hybrid with 90K miles. Clearly I would have had to add a warranty ($3500). I asked repeatedly whether it was not a good idea to buy the car. The salesman and manager knew well that the risk was the battery but no one chose to educate me. I am an older woman who has driven Accords for 40 years and they didn't have the decency to tell me that the battery was going to die. I bought a very nice Accord at Pasadena Honda and both the sales and financial office were ... Read More Yelp - Jun 11, 2026
The customer service was awesome they helped me get the piece I was greatly happy with showed me everything and over really great service, second car from them!!!
Misleading and deceptive sales staff. Will never purchase another vehicle from them again
I really appreciate the dedication and thoughtfulness of the team! Thanks for supporting us and having a speedy process.
Irma was super helpful all the way through. Maintained communication with me weeks before I decided to make my purchase.
Muy amables, profecionales con las pregunta Pacientes a tentos en todo las pregunta gracias amigos 🙏🤝👍
These people expect you to bring exact change when you arrive to pick up your car. If you don't have it, they tell you, "That's your problem"--even though they are the ones holding your vehicle and want to force you to go find the change yourself. That is *their* problem, not yours.
I usually dread going into dealerships, but Irma, Tito, and Bijan made this such a great experience. Everyone was friendly, honest, and took the time to answer all of our questions without pressure. Irma especially was incredibly kind and helpful throughout the process, Tito helped make the numbers work for us, and Bijan made the finance side simple and easy to follow. We left feeling genuinely happy with our experience and love our new Honda CRV!
Very friendly, great listening skills when I expressed what I was looking for. Amazing customer service made me feel at ease throughout the whole journey of buying a new vehicle
Brought my car in at 9:00 AM on 05/02/2026 for a fog light replacement and left it with the service team for several hours.
Unfortunately, I didn't receive any update until 1:30 PM, when I was informed that the repair couldn't be completed because the wrong part had been ordered.
This was frustrating, as it meant a significant amount of time was lost without any work actually being done. I would have appreciated better communication earlier in the day and
more attention to ensuring the correct part was available before scheduling the service.
I hope this feedback helps improve coordination and ... Read More Google - May 2, 2026
Edited 2 months after:
Following up on my post from earlier (you can read below), I was ready to be finished with this but Goudy on the other hand was not. The comment you see below from the GM, I reached out 3 times and never got a return message.
A day after getting the car the break pedal was squeaky so i brought it in and told them. They said "yes we can fix this", and fixed the wrong thing, so we still had the same issue. Instead of saying "we got that wrong" and take ownership, ... Read More Google - Apr 27, 2026
Jimmy is great! Jeffery on the other hand turned a very normal, typical, negotiation into this weird conversation where he wouldn't even look me in the eye, and was "too busy for this stuff". Not sure if it's a "negotiation tactic" either way super unprofessional. I recommend going through Jimmy and being very cautious when working with Jeffery. Also the GM was supposed to talk to me and never actually did. That wasn't too big of a deal but Jeffery's idea of in person customer service was disappointing at best.
The team Irma,Allen, and Marvin were incredibly helpful, patient and kind! Thank you team!
Irma Hernandez and Varcha both provided amazing service and hospitality. I am glad that I got them for purchasing my first car. I am thankful!
Irma was super informative and very helpful I never felt pressured to purchase but was very happy in the final result 🙂
Bought a certified pre owned clarity, 2021. After less than a year, features were being taken a day and degraded. After 2 years, their all was almost completely retired in favor of one that only supports newer cars. I was at least given 2 free oil changes, but when I went to go and use it. They told me it expired and had to be used within 1 year (even though the car they sold me only needs 1 per year). They charged $100 for a single oil change on a hybrid no less), absolute ripoff. Alfonso is a nice sales guy, but his communication leaves ... Read More Yelp - Feb 28, 2026
Was about to charge me $400 for something that was an easy fix due to human error. Was sooo shook I fixed it myself later. They tried to be helpful by saying they cleaned corrosion on the battery but that wasn’t my initial issue.
This place is very up on prices and disrespectful to people of color because I came in for a Honda civic and was rudely told the car is unavailable and I can't afford to buy it new they offer me to a used car like I already got pre-approval and I have the funds to buy the Honda so what I ended up doing was go to another dealership Acura instead the price was lower than this place for an Acura more better and worth more for cheaper than a Honda place that charge Acura price rip off.
Thank you so much to Irma for all the help! She answered all our questions and was able to make buying a car as smooth as possible!
I went to the office to get information about a vehicle and waited for someone to assist me, but no one even greeted me, so I decided to leave. The staff was completely unprofessional; at least a simple "hello" would have been appreciated, even if they were busy.
Been coming with Irma and Goudy Honda for YEARS! Excellent customer service, def recommend for anyone looking to buy a new car.
Salesperson was straight to the point. No gimmicks. He was open to discuss terms over texting. Initial apr rate offer was absurd, but then they matched the rate I brought.
Great team and service and will use them again for all our service needs. Thank you